Emergency Help
Important contacts and guidance for urgent situations.
Life Safety Emergencies — Call 911
For any situation involving immediate risk to life — fire, medical emergency, violent crime — call 911 immediately. Do not wait.
Call 911Proline Management — After-Hours Emergency Line
For building emergencies that are not life-threatening (flood, elevator entrapment, garage failure, etc.), call the Proline after-hours emergency line.
250-475-6440Press 8 for the 24-hour emergency line.
Building Emergencies
Call 911 if life is at risk — then Proline's emergency line for building issues.
Fire
Activate fire alarm, evacuate immediately, call 911
Medical emergency
Call 911 immediately
Flood / burst pipe
Shut off water if safe to do so, call Proline emergency
Sewer backup
Stop using all fixtures, call Proline emergency
Elevator entrapment
Use elevator emergency phone; call Proline
Garage door failure
Call Proline emergency — do not force entry
Power outage
Check your unit breaker; call Proline if building-wide
Security breach
Call 911 for an active threat; Proline for door/lock issues
Roof leak
Move belongings clear, call Proline emergency
Storm damage
Stay inside and safe; call Proline for structural damage
Hazardous spill / gas leak
Evacuate the area; call 911
Non-Emergency Issues
These situations are not urgent — use the Resident Portal during business hours:
Noise complaints
After speaking with neighbours, report persistent noise via the Resident Portal.
Minor maintenance
Dripping taps, burnt-out hallway lights, minor repairs — submit a maintenance request in the portal.
Parking questions
Visitor registration, parking inquiries, and unauthorised vehicle reports all go through the portal.